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Contents Listing

1. Operations Management Confronts a New Millennium.
2. Operations Strategy: Origins and New Directions.
3. Capacity Strategy.
4. Determining Organizational Boundaries: Vertical Integration and Outsourcing.
5. Designing and Managing Operating Networks.
6. Information Technology and Operations.
7. Creating an Edge Through New Process Development.
8. Creating an Edge Through Superior Project Management.
9. Evaluating and Justifying Capital Investments.
10. Sharpening the Edge: Driving Operations Improvement.
11. Guiding the Pursuit of an Operations Edge.
Bibliography.
Index.